Frequently Asked Questions

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    Cottonwood Ridgeview |  Future Residents |  Current Residents |  Cottonwood Residential Communities  



    Cottonwood Ridgeview

    How long can you hold an apartment?​
    From the date that a unit comes available, we can hold it for seven (7) days afterwards.

    What are the lease terms that are offered?
    We offer lease terms from 2 to 12 months, with different pricing options for each month.

    What is your pet policy?
    One time $250 fee and $25 per month pet rent max 2 pets. No aggressive breeds.

    Do you offer screened patios? If not, can they be screened?​
    No, our patios are not screened, and in order for the buildings to remain uniform screening of patios is not permitted.

    How does parking work?​
    Parking is first come first served. There are parking lots in front of and behind buildings in order to provide ample parking to our residents and their guests. We do offer covered carports as well for $35 per month.

    Who is the provider for internet and cable in this area?
    Tech Amenity which includes high speed internet and basic cable for $70 per month through Spectrum.

    What is your pet policy?​
    We welcome up to two furry friends, we do not have a weight restriction. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    What are the hours for the amenities?​
    Residents have access to the lounge/media room during office hours, the pool area from dawn until dusk, and the sportsplex and spin/yoga room 24/7. Residents also have access to the dog park, pet walk, and car care station at their leisure.

    Do all of your apartments have the same finishes?
    All of our apartments include the same finishes with the exception of our upgraded apartments. Our cabinetry finishes are oak and appliances are white. Select units have stainless steel appliances, 2” blinds, and upgraded ceiling fans.

    Do all of your apartments include washer and dryer?
    Yes, all apartments include a full-size side-by-side washer and dryer.

    Do you have garages?
    Yes, we do have attached direct access garages in select apartment homes.

    Do you require renter's insurance?​
    Yes, you are automatically enrolled in resident indemity which covers the minimum property liability of $100,000. There is a monthly fee of $9.00 per month. You may opt out for this as long as your renter's insurance policy is approved through https://www.residentindemnity.com/

    What is included in the rent price?
    The price shown on our website is rent only. The following charges are billed monthly on the 1st of the month: water, sewer, trash removal, $20 curbside trash fee, $3 pest control, and a utility admin fee. These charges are billed by our 3rd party billing company and are paid with your monthly rent. All residents set up electric service through CoServ.

    How do I setup electricity?
    Once you apply and receive approval, you will contact CoServ Electric at www.coserv.com to set up electric service prior to moving in. Provide them with your lease start date and address.

    What days/hours are curbside trash pick up?​
    You may place your trash on the curb Mondays, Wednesdays, and Fridays 6:00am-8:00am.

    What schools is Cottonwood Ridgeview zoned for?
    Cottonwood Ridgeview is zoned for Frisco Independent School District. The schools are Anderson Elementary, Vandeventer Middle School, and Liberty High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.


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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier. The courier will first attempt delivery to your door. If you are not home, the courier will deliver to our office for you to pick up during office hours.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy. 

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Cottonwood Ridgeview as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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