Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website is rent only. The following charges are billed monthly on the 1st of the month: water, sewer, trash removal, $20 curbside trash fee, $3 pest control, and a utility admin fee. These charges are billed by our 3rd party billing company and are paid with your monthly rent. All residents set up electric service through CoServ.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools are you zoned for?
Cottonwood Ridgeview is zoned for Frisco Independent School District. The schools are Anderson Elementary, Vandeventer Middle School, and Liberty High School.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
All of our apartments include the same finishes with the exception of our upgraded apartments. Our cabinetry finishes are oak and appliances are white. Select units have stainless steel appliances, 2” blinds, and upgraded ceiling fans.
Do all of your apartments include washer and dryer?
Yes, all apartments include a full-size side-by-side washer and dryer.
How do I setup electricity?
Once you apply and receive approval, you will contact CoServ Electric at www.coserv.com to set up electric service prior to moving in. Provide them with your lease start date and address.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Tech Amenity which includes high speed internet and basic cable for $70 per month through Spectrum.
What is your pet policy?
We welcome up to two furry friends, we do not have a weight restriction. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.
What is the parking policy?
Parking is first come first served. There are parking lots in front of and behind buildings in order to provide ample parking to our residents and their guests. We do offer covered carports as well for $35 per month.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, we do have attached direct access garages in select apartment homes.
Do you offer screened patios? If not, can they be screened?
No, our patios are not screened, and in order for the buildings to remain uniform screening of patios is not permitted.
How do I receive packages?
Packages can be sent through any courier. The courier will first attempt delivery to your door. If you are not home, the courier will deliver to our office for you to pick up during office hours. lease review your specific lease for details on the termination policy.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What are the hours for the amenities?
Residents have access to the lounge/media room during office hours, the pool area from dawn until dusk, and the sportsplex and spin/yoga room 24/7. Residents also have access to the dog park, pet walk, and car care station at their leisure.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.